Airports Council International today named Tampa International Airport North America’s top airport for airports serving 15 to 25 million passengers, according to its annual Airport Service Quality Awards, and second-best for North American airports larger than 2 million annual passengers.
The ASQ Survey is regarded as the world’s leading airport passenger satisfaction benchmark recording over 600,000 individual surveys in 41 languages across 84 countries. Its scientific methodology, strict quality control procedures and commitment to impartiality have won industry recognition and established the ASQ Survey as the global standard for measuring passenger satisfaction in 34 key performance indicators, including cleanliness, amenities, wayfinding and security.
Tampa International Airport’s overall satisfaction score was driven by noted increases in the security category including wait times and the courtesy and helpfulness of security personnel as well as the check-in category, also with high marks for courteous and efficient staff. The award comes while TPA undergoes a massive $1 billion construction project during the entire survey period.
“We’re especially proud to have earned these prestigious awards despite the unprecedented construction program happening in our terminals and throughout our Airport,” said Airport CEO Joe Lopano. “These awards are one more recognition of the brilliant design of our facilities and dedication to providing a world-class guest experience by the entire TPA team including our Airlines, concessionaires, TSA and CBP.”
For more information about the ACI’s ASQ Awards, go to aci.aero/Airport-Service-Quality/ASQ-Awards.